John Jay College 11th Avenue Entrance

Jay Express Services Center

The Jay Express Services Center is the place to go for all your Enrollment Management needs. We are the customer service area representing the Offices of the Registrar, Financial Aid, Testing, Admissions (Graduate and Undergraduate), some Bursar transactions and much more. The Jay Express is a fast paced, high volume office that provides friendly, quality, and accurate in person information to students, faculty, staff and the community in general. Our office is staffed by cross trained Enrollment Specialists, who will assist you in a courteous, professional manner.  We are here to assist you succeed in the business of being a student.

The Enrollment Management Call Center is an extension of the Jay Express Services Center. Assistance to students is provided via the phone at (212) 663-7867 or through email at

Visit Jay Express
The Jay Express office, located on level "L" of the New Building, provides students with a single, centralized place to go for all questions regarding your attendance at John Jay. Our knowledgeable and highly efficient staff are here and ready to help with all of your questions regarding financial aid and the billing process throughout your academic career here. No appointments are necessary! Just head on over to our newly designed kiosk system and select the option you require assistance with!

Enrollment Management/Financial Services

Financial Aid


Testing Office


Undergraduate Admission

Graduate Admissions

Our Mission and Philosophy
  • To provide consistent high quality services that are efficient and student centered

  • To create an environment of teamwork that stimulates improvement, growth and a commitment to a never ending search for a better way to do things.

  • To further the College's retention efforts through participation in a variety of workshops, open houses and other events involving students, families, faculty, staff and members of the community.

  • To facilitate and deliver equal access to all provided by Jay Express for the Division of Enrollment Management.

Jay Express Services Center & Enrollment Management Call Center:

Nusta Belluzzi-Acevedo – is a graduate of John Jay College, earning a Bachelor’s of Science degree in Criminal Justice and Minor in Law. She plans on continuing her education and pursuing a Master’s degree in the near future. Ms. Belluzzi-Acevedo believes in servicing each individual to her fullest potential and keeping a positive environment for all.

Tahirah Bennett – earned her Bachelor’s in Sociology. She plans to continue her education by receiving her Masters in School Counseling. She believes patience is the key to great understanding. In her spare time, she enjoys spending time with her friends and family.

Elizabeth Brogun - studied Health Sciences at Brooklyn College. As a former work-study student she has worked with high school seniors assisting them with their college applications and FAFSA applications. She has previously worked at a medical model adult day care.

LaTanya Everett - graduated from Rutgers University with a Bachelor’s of Art in Psychology and Drew University with a Masters of letters. She brings with her 34 years of experience working in financial aid, veterans and Jay stop. She is committed to assuring every student has the resources and tools they need to be academically successful and takes pride in being a resource to all who need assistance.

Junia Leoutsakos - earned her Master’s Degree in Public Administration at John Jay College, and a Bachelor’s degree in Criminal Justice at St John University. In her spare time she enjoys photography and traveling the world.

Michael Perillo - has received his Bachelor's Degree from Brooklyn College where he studied as an English major. Michael has developed his professional skills by working in various Customer Service environments. While not working, he enjoys reading, watching movies, and cheering for his favorite sports teams.

Jackqueline Rodriguez – is an alumni of John Jay College. She graduated with a Bachelor of Arts in Criminology & plans to pursue her Masters at John Jay. She is committed to helping students achieve success in any way possible.

Abenezer Solomon - graduated from John Jay College with a Bachelor’s of Science in Public Administration in 2017. He has been with the Jay Express team for 2 years. With a passion for wanting to help students have a better experience in college, he is always willing to go the extra mile to ensure that every student he encounters receives the best service. Mr. Solomon plans to pursue a career in government or education. During his free time, he enjoys, cooking, exploring/traveling, watching movies/tv shows and sports.

Annel Tapia - a John Jay alum with a Bachelor of Science in Criminal Justice, will be pursing her Masters in International Crime and Justice. In the future, Ms. Tapia plans on joining the Department of Justice to begin her career in law enforcement. She has always been an advocate for justice and believes everyone deserves equality. In her free time, she enjoys reading, watching shows and dancing.

Alia Velasquez – is a current John Jay student majoring in Criminal Justice. Ms. Velasquez is interested and passionate about helping students. She understands what it’s like to be a student at John Jay herself. She loves to maintain a positive and friendly environment for her colleagues as well as the students they assist on a daily basis. Her dream goal is to become a singer and she aspires to be a role model for her peers and the youth.

Enrollment Management Services:

Senior Assistant Director
Samuel Lopez – received a Bachelor’s Degree in Deviant Behavior and Social Control from John Jay College of Criminal Justice and a Master’s Degree in Higher Education from Pennsylvania State University where he also received a Graduate Assistantship. He has a wide range of higher education experience including financial aid, registrar, student affairs, and youth development programs. Mr. Lopez also runs our semester long financial literacy workshop that promotes financial awareness such as, identity theft, credit score, and spending habits, that is open to the public twice a week. In spring 2014, he led an effort beating out colleges and universities nation-wide and won the NEFE CashCourse (financial literacy) sign up competition.

Senior Assistant Director
Nicole J. Rios - has an Associate’s Degree in Human Services: Mental Health from LaGuardia Community College and a Bachelor's Degree in Deviant Behavior and Social Control from John Jay College of Criminal Justice. She has experience in social services and youth development. Ms. Rios is passionate about promoting the benefits of receiving a quality education.

Associate Director
Jarrett Foster – joins John Jay as the Associate Director of Enrollment Management Services. Prior to joining John Jay, he worked at SUNY Purchase and Mercy College for a combined nine years. During this time he has gained experience in the areas of financial aid, veteran’s affairs, academic advising, and student affairs. Mr. Foster previously served as the regional chair of NYSFAAA region five. Mr. Foster received a Master’s in Organizational Leadership from Mercy College and a Bachelor’s Degree in Applied Psychology from Pace University. He believes that the Jay Express, and the other support services, also plays an intricate role in educating the student body. As they assist students with developing skills that will utilize for the rest of their lives.

Naomi Nwosu - earned her Doctorate in Urban Education with a specialization in Science, Math and Technology from the CUNY Graduate Center. She has over 15 years of experience in education. Ms. Nwosu is dedicated to providing quality service and enhancing student services. She believes in providing students with the resources they need to navigate the administrative aspects of their education.

Jay Express News

Jay Express Hours

Jay Express Counter
  • Monday & Thursday: 9:00AM – 4:45PM
  • Tuesday & Wednesday: 9:00AM – 6:45PM **Late Night Services
  • Friday: 9:00AM – 2:45PM
Call Center Hours
  • Monday – Thursday: 9:30AM – 3:45PM
  • Friday: 9:00AM – 12:45PM
Jay Express will be CLOSED on the following days:
Wednesday, February 12th - Lincoln's Birthday
Monday, February 17th - President's Day

If you are unable to visit us during our normal business hours and need assistance with any of the services offered at Jay Express, please contact us via email at or by phone during business hours at (212) 663-7867.

International students may also submit all inquiries via email at Please be sure to include your full name, date of birth and your intended program, in the body of each email.

Your feedback is important to us, please feel free to e-mail us at