Jay Express Services
Mon - Thur: 9:15AM to 5:45PM
Fri: 9:00AM to 2:45PM

Enrollment Management Call Center
Mon - Thur: 10AM to 4:45PM
Fri: 9:00AM to 12:45PM

Special Office Hours
April 2, 2015
9:00 A.M. - 5:00 P.M.
April 3, 2015
10:00 A.M. - 2:45 P.M.

April 6 - 10, 2015
Monday - Thur: 9:00 A.M. - 5:00 P.M.
Friday: 10:00 A.M. - 2:45 P.M.

CUNYfirst offline
As of 5:00 pm on March 25th, 2015,until March 30th, 2015, CUNYfirst will be unavailable .

If you are an Evening student and need assistance with any of the services offered at Jay Express, please contact us during our business hours and we will try to assist you via phone or email.

Application to Graduate (Graduation Audit) and Change of Address can be done through your CUNYfirst account! No more paper or standing in's that easy!

All students in the online MPA-IG program or WestPoint programs, please contact

Diana Neff (MPA-IG)



Jennifer Heiney (West Point)


Jay Express Services Center
New Building, L.79.00

The Jay Express Services Center is the place to go for all your Enrollment Management needs. We are the customer service area representing the Offices of the Registrar, Financial Aid, Testing, Admissions (Graduate and Undergraduate), some Bursar transactions and much more. The Jay Express is a fast paced, high volume office that provides friendly, quality, and accurate in person information to students, faculty, staff and the community in general. Our office is staffed by cross trained Enrollment Specialists, who will assist you in a courteous, professional manner.  We are here to assist you succeed in the business of being a student.

The Enrollment Management Call Center is an extension of the Jay Express Services Center. Assistance to students is provided via the phone at (212) 663-7867 or through email at

In keeping with our service philosophy, we will provide a series of Financial Literacy workshops throughout the semester during community hour for the John Jay Community. We also provide free Notary Public services to all our students, faculty and staff.  We look forward to helping make your experience at John Jay College of Criminal Justice a positive and rewarding one.

Make an Appointment
During our peak hours (1:00 P.M. – 3:00 P.M.) students must make an appointment via AdvisorTrac. Please note that students shouldn’t make an appointment if you need a same day transcript, an enrollment letter, or if you would like to submit a declaration of major. These three transactions will be honored at any time during our business hours without an appointment.

Jay Express Newsletter
Winter 2014
October 2014 Newsletter
September 2014 Newsletter
August 2014 Newsletter

Services Provided
* We provide free Notary Public services to John Jay students, faculty and staff, with proper photo identification.

Financial Aid


Testing Office


Undergraduate Admission

Graduate Admissions

Our Mission and Philosophy
  • To provide consistent high quality services that are efficient and student centered

  • To create an environment of teamwork that stimulates improvement, growth and a commitment to a never ending search for a better way to do things.

  • To further the College's retention efforts through participation in a variety of workshops, open houses and other events involving students, families, faculty, staff and members of the community.

  • To facilitate and deliver equal access to all provided by Jay Express for the Division of Enrollment Management.

Meet Our Enrollment Specialists Team:

Meet Our Supervisory Team:

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