The Jay Express Services Center is the place to go for all your Enrollment Management needs. We are the customer service area representing the Offices of the Registrar, Financial Aid, Testing, Admissions (Graduate and Undergraduate), some Bursar transactions and much more. The Jay Express is a fast paced, high volume office that provides friendly, quality, and accurate in person information to students, faculty, staff and the community in general. Our office is staffed by cross trained Enrollment Specialists, who will assist you in a courteous, professional manner.  We are here to assist you succeed in the business of being a student.

The Enrollment Management Call Center is an extension of the Jay Express Services Center. Assistance to students is provided via the phone at (212) 663-7867 or through email at jayexpress@jjay.cuny.edu

In keeping with our service philosophy, we will provide a series of Financial Literacy workshops throughout the semester during community hour for the John Jay Community. We also provide free Notary Public services to all our students, faculty and staff.  We look forward to helping make your experience at John Jay College of Criminal Justice a positive and rewarding one.

Our Mission and Philosophy

• To provide consistent high quality services that are efficient and student centered. 
  
  
• To create an environment of teamwork that stimulates improvement, growth and a commitment to a never ending search for a better way to do things.
  
  
• To further the College's retention efforts through participation in a variety of workshops, open houses and other events involving students, families, faculty, staff and members of the community.
  
  
• To facilitate and deliver equal access to all provided by Jay Express for the Division of Enrollment Management.
  
  

Meet Our Enrollment Specialists Team:
Jay Express Services Center & Enrollment Management Call Center:

Bridgette Ruffolo -is fluent in Spanish, French, and has a working knowledge in Italian. Ms. Ruffolo is also a frequent contributor to Escuela Argentina de Nuevo York’s E.A.N.Y. magazine. In her spare time, she enjoys drawing and writing poems and short stories.

Maryanne Sackarnoski – has extensive customer service experience in various fields ranging from retail, medical, and educational offices. Ms. Sackarnoski is an avid reader who loves her Kindle. In her spare time, she enjoys walks with her dog and going to the movies.

Kenia Canales – is a student-centered individual and strives to provide the best experience for all individuals. Ms. Canales is a determined and goal-oriented person and she likes to jog and read.

Thomas Davis - is a recent 2011 John Jay College BRAVO! Employee Recognition Award recipient, Mr. Davis is lauded by his colleagues and supervisors for his professionalism at work. Outside of the office, Mr. Davis is a songwriter, sings, and plays the guitar and drums.

Brandon A. Ramos - worked for several years in the Police Studies program prior to coming to the Jay Express team. He has a degree in Web Design and presently also teaches Mixed Martial Arts. He is an entrepreneur and has started his own retail athletic wear clothing company. Mr. Ramos is a 2011 BRAVO! Employee Recognition Award recipient.

Samuel Lopez – holds a Masters degree in Higher Education from Pennsylvania State University. He has a wide range of higher education experience in financial aid, registrar, student affairs, and youth development programs.   

Marisa Phillip – is described as an earnest and compassionate individual. She has experience as a teacher, fashion coordinator, and computer software tutor. In her spare time, Ms. Phillip enjoys reading, shopping, and attending local fashion shows and has a particular interest in special education intervention.

Danixa Carr – is a goal-oriented individual who has a keen interest in developing public education. Already with years of customer service experience under her belt, she is passionate about helping our students navigate their way through the College. She hopes to one day help to reform the New York City Board of Education System.

Shah Nazir – is fluent in Urdu, Punjabi and Hindi. He possesses a quiet confidence and is dedicated to helping empower people to do and be their best. Mr. Nazir is credited for working well under pressure and keeping his composure at all times. He aspires to work in the social service sector. He enjoys traveling, playing basketball and is a car enthusiast.

Steven Gomez – is described as an articulate and reliable person who is always willing to go the extra mile. He has extensive clerical experience at the Beacon Program for after-school activities serving as the office assistant and mentor. Mr. Gomez also has several years of hospitality services experience at a local winery. He enjoys playing baseball and basketball.

Jeffrey De La Cruz – applies his best customer service skills when helping students. He is always ready for a challenge and his optimism has been described as infectious. Jeffrey credits his family for instilling him with a strong work ethic. He is an avid basketball, football and physical fitness fan.

Meet Our Supervisory Team:
Enrollment Management Services:

Assistant Coordinator
Nicole J. Rios - has an Associate’s Degree in Human Services: Mental Health and a Bachelor's Degree in Deviant Behavior and Social Control. She enjoys music and spending time with family and friends.

Coordinator
Ariel Del Rosario - has an Associate’s Degree in Liberal Arts and Sciences from Morrisville State University and a Bachelor of Science in Applied Economics and Management from Cornell University. He has experience in the non-profit sector and in the real estate sector. Mr. Del Rosario is also one of the College’s Designated School Officer for currently enrolled international students. Mr. Del Rosario is a New York State licensed Notary Public and offers his services to the John Jay community.

Coordinator
Doris Torres- holds a Bachelor of Arts degree from Fordham University, a Masters of Social Work from New York University, and a PhD in Executive Leadership and Administration from the School of Education at Fordham University. Dr. Torres has held various administrative positions in her 15 year tenure at John Jay College. 

Associate Director
Nilsa Lam- has 10 years of higher education experience at John Jay College. She has a Bachelor's Degree in Criminology from John Jay and a Masters in Higher Education Administration at Baruch College. Ms. Lam is currently the Vice President of the HEO Council and has been an active member in the College Council. She had also been an adjunct lecturer in the Mathematics Department.

Director
Marisol Marrero - has extensive experience in higher education. Her educational background includes degrees in Psychology and Counseling from Hunter College, as well as an MS Ed in Higher Education Administration from Baruch College. Ms. Marrero has been an adjunct lecturer in the First Year Experience program, and is presently a member of President Travis’s Cabinet. She is part of a Middle State Committee and is an active member of various other committees on campus. She is a New York State licensed Notary Public, who offers her, services to the John Jay community.

Services Provided
* We provide free Notary Public services to John Jay students, faculty and staff, with proper photo identification.

Financial Aid

Registrar

Testing Office

Bursar

Undergraduate Admission

Graduate Admissions