The Jay Express Services Center is the place to go for all your Enrollment Management needs. We are the customer service area representing the Offices of the Registrar, Financial Aid, Testing, Admissions (Graduate and Undergraduate), some Bursar transactions and much more. The Jay Express is a fast paced, high volume office that provides friendly, quality, and accurate in person information to students, faculty, staff and the community in general. Our office is staffed by cross trained Enrollment Specialists, who will assist you in a courteous, professional manner.  We are here to assist you succeed in the business of being a student.

The Enrollment Management Call Center is an extension of the Jay Express Services Center. Assistance to students is provided via the phone at (212) 663-7867 or through email at jayexpress@jjay.cuny.edu

In keeping with our service philosophy, we will provide a series of Financial Literacy workshops throughout the semester during community hour for the John Jay Community. We also provide free Notary Public services to all our students, faculty and staff.  We look forward to helping make your experience at John Jay College of Criminal Justice a positive and rewarding one.

Our Mission and Philosophy

• To provide consistent high quality services that are efficient and student centered. 
  
  
• To create an environment of teamwork that stimulates improvement, growth and a commitment to a never ending search for a better way to do things.
  
  
• To further the College's retention efforts through participation in a variety of workshops, open houses and other events involving students, families, faculty, staff and members of the community.
  
  
• To facilitate and deliver equal access to all provided by Jay Express for the Division of Enrollment Management.
  
  

Meet Our Enrollment Specialist:

Bridgette Ruffolo -is fluent in Spanish, French, and has a working knowledge in Italian. Ms. Ruffolo is also a frequent contributor to Escuela Argentina de Nuevo York’s E.A.N.Y. magazine. In her spare time, she enjoys drawing and writing poems and short stories.

Lorena E. Rivas - has an extensive background in retail which has served her well in developing her customer service skills at John Jay. She is very active in her church and community. She enjoys music, reading and spending time with family in her spare time.

Maurice Freeman – enjoys multi-tasking and helping students. He is a recent recipient of the 2011 John Jay College BRAVO! Employee Recognition Award. In his leisure time, Mr. Freeman enjoys drawing graphic novels and listening to music.

Gema Hernandez – worked as a caseworker in the Offices of Children, Youth & Families in Pennsylvania before joining the Jay Express Services Center. Ms. Hernandez enjoys helping others, is student centered, and enjoys working with students at John Jay.

Ayanna Lowe – has 3 years of prior higher education experience in Admissions at another CUNY school. She has great customer service skills and enjoys helping students navigate the business end of being a student.

Maryanne Sackarnoski – has extensive customer service experience in various fields ranging from retail, medical, and educational offices. Ms. Sackarnoski is an avid reader who loves her Kindle. In her spare time, she enjoys walks with her dog and going to the movies.

Kenia Canales – is a student-centered individual and strives to provide the best experience for all individuals. Ms. Canales is a determined and goal-oriented person and she likes to jog and read.

Thomas Davis - is a recent 2011 John Jay College BRAVO! Employee Recognition Award recipient, Mr. Davis is lauded by his colleagues and supervisors for his professionalism at work. Outside of the office, Mr. Davis is a songwriter, sings, and plays the guitar and drums.

Brandon A. Ramos - worked for several years in the Police Studies program prior to coming to the Jay Express team. He has a degree in Web Design and presently also teaches Mixed Martial Arts. He is an entrepreneur and has started his own retail athletic wear clothing company. Mr. Ramos is a 2011 BRAVO! Employee Recognition Award recipient.

Ammar Syed – has great enthusiasm and customer service skills. A 2010 recipient of the John Jay College BRAVO! Employee Recognition Award, Mr. Syed prides himself in his ability to help students in a fast-paced environment like Jay Express.

Jason Witten – has been working at John Jay College since 2006. He previously worked at the Office of Academic Advisement before joining the Jay Express team. Mr. Witten enjoys playing baseball as a first baseman and an outfielder, and aims to be part of the FBI to further his career relating to criminal justice.

Kayla De Jesus – joins the Jay Express team with years of customer service experience. Her goal as a Jay Express representative is to ensure she helps resolve inquiries to the best of her ability, and to help students learn to navigate through the college administrative functions. Ms. De Jesus enjoys spending time with her family.

Sheree Edmund – joins Jay Express Services with over 3 years of higher education experience in CUNY. She has a keen interest in Japanese and Korean culture and enjoys reading suspense, thriller, and horror literatures. She wishes to impart a nice and friendly impression for all those she encounters in the office.

Marisa Phillip – is described as an earnest and compassionate individual. She has experience as a teacher, fashion coordinator, and computer software tutor. In her spare time, Ms. Phillip enjoys reading, shopping, and attending local fashion shows and has a particular interest in special education intervention.

Meet Our Supervisory Staff
Jay Express Services Center & Enrollment Management Call Center:

Assistant Coordinator
Nicole J. Rios - has an Associate’s Degree in Human Services: Mental Health and a Bachelor's Degree in Deviant Behavior and Social Control. She enjoys music and spending time with family and friends.

Coordinator
Ariel Del Rosario - has an Associate’s Degree in Liberal Arts and Sciences from Morrisville State University and a Bachelor of Science in Applied Economics and Management from Cornell University. He has experience in the non-profit sector and in the real estate sector. Mr. Del Rosario is also one of the College’s Designated School Officer for currently enrolled international students. Mr. Del Rosario is a New York State licensed Notary Public and offers his services to the John Jay community.

Coordinator
Doris Torres- holds a Bachelor of Arts degree from Fordham University, a Masters of Social Work from New York University, and a PhD in Executive Leadership and Administration from the School of Education at Fordham University. Dr. Torres has held various administrative positions in her 15 year tenure at John Jay College. 

Associate Director
Nilsa Lam- has 10 years of higher education experience at John Jay College. She has a Bachelor's Degree in Criminology from John Jay and a Masters in Higher Education Administration at Baruch College. Ms. Lam is also an adjunct lecturer in the Mathematics Department and an active member in the HEO Council and College Council.

Director
Marisol Marrero - has extensive experience in higher education. Her educational background includes degrees in Psychology and Counseling from Hunter College, as well as an MS Ed in Higher Education Administration from Baruch College. Ms. Marrero has been an adjunct lecturer in the First Year Experience program, and is presently a member of President Travis’s Cabinet. She is part of a Middle State Committee and is an active member of various other committees on campus. She is a New York State licensed Notary Public, who offers her, services to the John Jay community.

Services Provided
* We provide free Notary Public services to John Jay students, faculty and staff, with proper photo identification.

Financial Aid

Registrar

Testing Office

Bursar

Undergraduate Admission

Graduate Admissions