Jay Express will be closed on the following dates:
Monday Feb. 13, 2017 - Lincoln's Birthday
Monday Feb. 20,2017 - Presidents' Day

Jay Express Services Spring 2017
Monday: 9:00 A.M. - 4:45 P.M.
Tuesday: 9:00 A.M. - 4:45 P.M.
Wednesday: 9:00 A.M. - 6:45 P.M.
Thursday: 9:00 A.M. - 4:45 P.M.
Friday: 9:00 A.M. - 2:45 P.M.
Enrollment Management Call Center
Mon - Thursday 10AM to to 4:00PM
Fridays 9AM - 12:45PM

Your feedback is important to us, please feel free to e-mail us at

If you are an Evening student and need assistance with any of the services offered at Jay Express, please contact us during our business hours and we will try to assist you via phone or email.

All students in the online MPA-IG program or WestPoint programs, please contact

Diana Neff (MPA-IG)



Jennifer Heiney (West Point)


Jay Express Services Center
New Building, L.79.00

The Jay Express Services Center is the place to go for all your Enrollment Management needs. We are the customer service area representing the Offices of the Registrar, Financial Aid, Testing, Admissions (Graduate and Undergraduate), some Bursar transactions and much more. The Jay Express is a fast paced, high volume office that provides friendly, quality, and accurate in person information to students, faculty, staff and the community in general. Our office is staffed by cross trained Enrollment Specialists, who will assist you in a courteous, professional manner.  We are here to assist you succeed in the business of being a student.

The Enrollment Management Call Center is an extension of the Jay Express Services Center. Assistance to students is provided via the phone at (212) 663-7867 or through email at

In keeping with our service philosophy, we will provide a series of Financial Literacy workshops throughout the semester during community hour for the John Jay Community.  We look forward to helping make your experience at John Jay College of Criminal Justice a positive and rewarding one.

Make an Appointment
Students must make an appointment via Nemo-Q Ventus in order to be serviced. Please note that students are not required to make an appointment if they need a next day transcript, an enrollment letter, or if they would like to submit a declaration of major or minor. These transactions will be honored at any time during our business hours without an appointment.

Jay Express Newsletter
Summer 2016
Spring 2016

Services Provided


Testing Office


Undergraduate Admission

Graduate Admissions

Our Mission and Philosophy
  • To provide consistent high quality services that are efficient and student centered

  • To create an environment of teamwork that stimulates improvement, growth and a commitment to a never ending search for a better way to do things.

  • To further the College's retention efforts through participation in a variety of workshops, open houses and other events involving students, families, faculty, staff and members of the community.

  • To facilitate and deliver equal access to all provided by Jay Express for the Division of Enrollment Management.

Meet Our Enrollment Specialists Team:

Meet Our Supervisory Team:

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