John Jay College 11th Avenue Entrance

Jay Express Services Center

The Jay Express Services Center is the place to go for all your Enrollment Management needs. We are the customer service area representing the Offices of the Registrar, Financial Aid, Testing, Admissions (Graduate and Undergraduate), some Bursar transactions and much more. The Jay Express is a fast paced, high volume office that provides friendly, quality, and accurate in person information to students, faculty, staff and the community in general. Our office is staffed by cross trained Enrollment Specialists, who will assist you in a courteous, professional manner.  We are here to assist you succeed in the business of being a student.
The Enrollment Management Call Center is an extension of the Jay Express Services Center. Assistance to students is provided via the phone at (212) 663-7867 or through email at

Make an Appointment
Students must make an appointment via Nemo-Q Ventus in order to be serviced. Please note that students are not required to make an appointment if they need a next day transcript, an enrollment letter, or if they would like to submit a declaration of major or minor. These transactions will be honored at any time during our business hours without an appointment.

Jay Express Newsletter
Fall 2017 Welcome Newsletter

Enrollment Management/Financial Services

Financial Aid


Testing Office


Undergraduate Admission

Graduate Admissions

Our Mission and Philosophy
  • To provide consistent high quality services that are efficient and student centered

  • To create an environment of teamwork that stimulates improvement, growth and a commitment to a never ending search for a better way to do things.

  • To further the College's retention efforts through participation in a variety of workshops, open houses and other events involving students, families, faculty, staff and members of the community.

  • To facilitate and deliver equal access to all provided by Jay Express for the Division of Enrollment Management.

Jay Express Services Center & Enrollment Management Call Center:

Nusta Belluzzi-Acevedo – is a recent graduate of John Jay College, earning a Bachelor’s of Science degree in Criminal Justice and Minor in Law. She plans on continuing her education and pursuing a Master’s degree in the near future. Ms. Belluzzi-Acevedo believes in servicing each individual to her fullest potential and keeping a positive environment for all.

Tahirah Bennett – earned her Bachelor’s in Sociology. She plans to continue her education by receiving her Masters in School Counseling. Ms. Bennett believes patience is the key to great understanding. In her spare time, she enjoys spending time with her friends and family.

Rachel Burgos – is currently pursuing a Bachelor's Degree in Psychology at Hunter College. She has previous experience in child care and customer service so she has a lot of patience. She believes that customer service is key in providing helpful and quality service to each individual. Ms. Burgos enjoys going out to dinner and to the movies with friends and spending time with family.

Christine Cohen - is a graduate of East Stroudsburg University with a Bachelor of Arts degree in Communication Studies and a Bachelor of Science degree in Media Communications and Technology. With her two years’ experience in the Registrar’s office at the College of Staten Island, she believes that quality customer service is key. Ms. Cohen is extremely dedicated to resolving student issues thoroughly and effectively. In her spare time, she enjoys creating memories with her daughter.

Jenica Llanos – has been a prominent fixture assisting students as they approach the kiosks and self-help station. Ms. Llanos describes Jay Express as the 911 of John Jay College. She does her best to find solutions and answers to students’ problems and tries to be relatable in order to put the students at ease. Her coworkers describe her as friendly and simply "awesome".

Paulette McCants - is a graduate from Hunter College and has Bachelor’s degree in Community Health Education. Ms. McCants plans on continuing her education and completing her Master’s Degree within in the next couple of years, so that she can give back to others. Ms. McCants enjoys assisting students and providing excellent customer service. In her down time she enjoys traveling, movies, mentoring and most of all spending time with her daughter.

Zylkia Taylor - comes to us with a Bachelors of Science from Touro Collegein which she graduated with Magna Cum Laude. She has scheduling experience from Hunter College. Describes herself as a quick-witted, highly motivated and dedicated. As a staff member, she brings positive energy and is dedicated to efficiently resolving any issue she is tasked with.

Nathalie Toro - describes herself to be a friendly, efficient, and supportive person with a positive perspective. She believes it is important to always seize the opportunity of improving student experiences no matter how small the interaction; customer service is vital to higher education. Ms. Toro is a Political Science major and one day hopes to become a civil rights lawyer. In her spare time, she loves to read books and news articles, visit museums and spend time outdoors with her daughters.

Bryan Wills - enjoys seeing students smile. Few things delight Mr. Wills than helping hardworking people achieve their dreams. In the past, people have called him an encyclopedia and he hopes to prove them right by helping students to the best of his ability. When at home, Mr. Wills enjoys gaming in all its forms.
Enrollment Management Services:


Michael Perillo - has received his Bachelor's Degree from Brooklyn College where he studied as an English major. Michael has developed his professional skills by working in various Customer Service environments. While not working, he enjoys reading, watching movies, and cheering for his favorite sports teams.

Samuel Lopez – received a Bachelor’s Degree in Deviant Behavior and Social Control from John Jay College of Criminal Justice and a Master’s Degree in Higher Education from Pennsylvania State University where he also received a Graduate Assistantship. He has a wide range of higher education experience including financial aid, registrar, student affairs, and youth development programs. Mr. Lopez also runs our semester long financial literacy workshop that promotes financial awareness such as, identity theft, credit score, and spending habits, that is open to the public twice a week. In spring 2014, he led an effort beating out colleges and universities nation-wide and won the NEFE CashCourse (financial literacy) sign up competition.

Julie Guerrero - comes to John Jay College with an array of customer service experience. She has a Bachelor’s Degree in History from the College of Staten Island and is currently pursuing her Masters in Higher Education Administration. Ms. Guerrero is passionate about providing quality service that will contribute to student experiences throughout their academic career at John Jay College.

Nicole J. Rios - has an Associate’s Degree in Human Services: Mental Health from LaGuardia Community College and a Bachelor's Degree in Deviant Behavior and Social Control from John Jay College of Criminal Justice. She has experience in social services and youth development. Ms. Rios is passionate about promoting the benefits of receiving a quality education.

Associate Director
Jarrett Foster – joins John Jay as the Associate Director of Enrollment Management Services. Prior to joining John Jay, he worked at SUNY Purchase and Mercy College for a combined nine years. During this time he has gained experience in the areas of financial aid, veteran’s affairs, academic advising, and student affairs. Mr. Foster previously served as the regional chair of NYSFAAA region five. Mr. Foster received a Master’s in Organizational Leadership from Mercy College and a Bachelor’s Degree in Applied Psychology from Pace University. He believes that the Jay Express, and the other support services, also plays an intricate role in educating the student body. As they assist students with developing skills that will utilize for the rest of their lives.

Naomi Nwosu - earned her Doctorate in Urban Education with a specialization in Science, Math and Technology from the CUNY Graduate Center. She has over 15 years of experience in education. Ms. Nwosu is dedicated to providing quality service and enhancing student services. She believes in providing students with the resources they need to navigate the administrative aspects of their education.

Jay Express News

Jay Express SPRING 2018 Hours

Jay Express Counter
Monday: 9:00AM-4:45PM
Tuesday: 9:00AM - 4:45PM
Thursday: 9:00AM - 4:45PM
Friday: 9:00AM - 2:45PM

Jay Express Counter and Office
Wednesday: 9:00AM – 6:45PM

If you are unable to visit us during our normal business hours and need assistance with any of the services offered at Jay Express, please contact us via email at or by phone during business hours at (212) 663-7867.

International students may also submit all inquiries via email at Please be sure to include your full name, date of birth and your intended program, in the body of each email.

Your feedback is important to us, please feel free to e-mail us at

January 27, 2018 spring classes begin.